Privacy Policy

1. Information We Collect

1.1 Business Contact Information

When you engage with us for business purposes, we may collect:

• Name and job title
• Company name and address
• Business email address and phone number
• WhatsApp/WeChat contact details
• Purchase history and order information

1.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website addresses

1.3 Communication Records

We may retain records of:

• Email correspondence
• Phone call logs and recordings (with consent)
• Chat messages via WhatsApp/WeChat
• Inquiry forms and quotation requests

2. How We Use Your Information

We use the collected information for the following business purposes:

• Order Fulfillment: Processing orders, arranging shipments, and managing supply contracts
• Customer Service: Responding to inquiries, providing product information, and after-sales support
• Business Communication: Sending quotations, product catalogs, and business updates
• Quality Improvement: Analyzing customer feedback to enhance products and services
• Legal Compliance: Meeting regulatory requirements and maintaining business records
• Marketing: Sending relevant product updates to existing business partners (with opt-out option)

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Logistics partners, payment processors, and cloud storage providers
• Business Partners: Suppliers and manufacturers involved in order fulfillment
• Legal Authorities: When required by law or to protect our legal rights
• Corporate Transactions: In case of merger, acquisition, or asset sale

4. International Data Transfers

As a China-based B2B manufacturer serving global clients in 20+ countries, your information may be transferred to and processed in:

• China (our headquarters and production facilities)
• Countries where our logistics partners operate
• Locations of our cloud service providers

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and data processing agreements.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure with access controls
• Regular security audits and updates
• Employee training on data protection
• BSCI-compliant management systems

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill business purposes and contractual obligations
• Comply with legal and tax requirements (typically 7 years for business records)
• Resolve disputes and enforce agreements

After the retention period, we securely delete or anonymize your information.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Update inaccurate or incomplete data
• Deletion: Request deletion of your information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, customer websites). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. Children's Privacy

Our services are intended for business-to-business transactions only. We do not knowingly collect information from individuals under 18 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information